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To perform high quality repair
service at a fair and just price.
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To use only proven merchandise of
high quality distributed by reputable firms.
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To employ the best skilled
technicians obtainable.
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To furnish an itemized invoice for
fairly priced parts and services that clearly identifies any
used or remanufactured parts. Replaced parts may be inspected
upon request. |
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To have a sense of personal
obligation to each customer.
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To promote good will between the
motorist and members of the association.
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To recommend corrective and
maintenance services, explaining to the customer which of these
are required to correct existing problems and which are for
preventive maintenance.
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To offer the customer a price
estimate for work to be performed.
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To furnish or post copies of any
warranties covering parts or services.
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To obtain prior authorization for
all work done, in writing, or by other means satisfactory to the
customer. |
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To notify the customer if
appointments or completion promises cannot be kept.
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To maintain customer service records
for one year or more.
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To exercise reasonable care for the
customer's property while in our possession.
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To maintain a system for fair
settlement of customer's complaints.
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To cooperate with established
consumer complaint mediation activities.
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To uphold the high standards of our
profession and always seek to correct any and all abuses within
the automotive industry.
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To uphold the integrity of all
members of the Automotive Service Association.
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